Effective Date: October 1, 2024

ProfiHitch, LLC ("ProfiHitch," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you use the ProfiHitch platform, website, mobile applications, and related services (collectively, the "Service"). By accessing or using the Service, you agree to the practices described in this policy.

If you are using the Service on behalf of an organization, you confirm that you have the authority to accept this policy on behalf of that organization.

1. Scope

This Privacy Policy applies to personal information collected through ProfiHitch’s websites, mobile applications, and services. It does not apply to data we collect through other channels (e.g., offline, other websites, or email communications).

2. Information We Collect

We collect information about you directly from you, from third parties, and automatically through your use of our Service.

A. Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Create a profile or register for an account.
• Submit a resume/CV, job posting, or other content.
• Communicate with us via email, messages, or customer support.
• Engage with our continuing education or other training programs.
• Participate in community forums.

This information may include:

• Contact Details: Name, email address, phone number, mailing address.
• Profile Information: Job title, qualifications, work history, and resume/CV.
• Account Information: Username, password, preferences.
• Billing Information: Payment details (processed through third-party payment providers).
• Location Data: If you allow location services on your device, we may collect your precise location.

B. Automatically Collected Information

When you interact with the Service, we may automatically collect:

• Device Information: IP address, browser type, device identifiers, operating system.
• Usage Data: Pages viewed, interactions with features, referral URLs, time spent on the platform.
• Cookies and Similar Technologies: We use cookies to enhance your user experience. For more information, see Section 8, "Cookies and Tracking Technologies."

C. Information We Collect From Third Parties

We may collect information about you from third-party services such as social media platforms (Google, Facebook, LinkedIn), government or public records, or other entities that provide licensure and certification data.

• Social Media: If you log in using your social media account credentials, we collect information such as your name, email address, and profile details shared by those platforms.
• Public Records: Licensure or certification records may be obtained from public databases.

3. How We Use Your Information

We use your information to provide, maintain, and improve the Service, including:

• Profile Matching: Using AI-powered algorithms to match job seekers with employers based on qualifications, skills, and preferences.
• Communication: Responding to inquiries, providing customer support, and sending notifications related to the Service.
• Service Enhancement: Analyzing user behavior and preferences to improve functionality and personalize the Service.
• Billing and Payments: Processing payments for subscriptions, tokens, and other services through secure third-party payment providers.
• Marketing Communications: Sending you information about job opportunities, updates, and promotions (with the option to opt-out at any time).
• Compliance: Ensuring compliance with legal obligations and preventing fraud.

4. How We Share Your Information

A. With Employers

Job seekers’ profiles, resumes, and other job-seeking information may be shared with employers. Employers will not have access to your contact details unless you agree to a mutual connection.

B. With Third-Party Service Providers

We share your personal information with third-party service providers who perform functions on our behalf, including:

• Payment Processors: To handle payment transactions securely.
• Cloud Storage Providers: To store and process your data.
• Marketing and Analytics Providers: To improve the Service and send targeted communications.

C. For Legal and Compliance Purposes

We may disclose your information to comply with legal obligations or respond to lawful requests from authorities, such as:

• In response to a subpoena or court order.
• To protect our rights, property, or safety, and that of others.

D. Aggregate and De-Identified Information

We share aggregate, anonymized, or de-identified information about users for marketing, research, or other purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including maintaining your account and providing services. If you terminate your account, we may retain certain information to comply with legal obligations or resolve disputes.

6. Your Privacy Rights

A. General Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to your personal information.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your personal information in a machine-readable format.
• Restriction: Request that we restrict the processing of your data in certain circumstances.

B. California Residents (CCPA)

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how we use it.
• The right to request deletion of your personal information.
• The right to opt out of the sale of your personal information (we do not sell personal data).
• The right to non-discrimination for exercising your privacy rights.

C. European Union Residents (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to object to the processing of your data under certain circumstances.
• The right to withdraw consent at any time.
• The right to lodge a complaint with your local data protection authority.

7. Security of Your Information

We implement physical, electronic, and procedural safeguards to protect your personal information. However, the internet is not a completely secure environment, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the security of your account credentials.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Store your preferences and settings.
• Enable secure logins.
• Provide personalized content, such as job recommendations.
• Analyze website traffic and performance.

You can manage cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the Service.

9. Third-Party Links and Services

The Service may include links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party services you access.

10. Children’s Privacy

Our Service is not intended for users under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a minor, we will delete it.

11. International Data Transfers

If you access the Service from outside the United States, your information may be transferred to and processed in the United States or other countries where our servers are located. We ensure that such transfers comply with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through email. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

13. Dispute Resolution

If you have any disputes or concerns about our handling of your personal data, please contact us first. We will work with you to resolve the issue in good faith. If a resolution cannot be reached, you agree to resolve any disputes through arbitration in Broward County, FL, as outlined in our Terms of Service.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at: